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REPUBLIKA HRVATSKA

MINISTARSTVO FINANCIJA

Porezna uprava Središnji ured

10 000 Zagreb, Boškovićeva 5  

Press:

e-pošta: informiranje@porezna-uprava.hr


Dear Sir/Madam, 


We would like to inform you that only media inquiries are received at informiranje@porezna-uprava.hr in accordance with the Media Act, the Act on the Right of Access to Information and the Act on the State Administration System, which regulate the right of access to information held by public authorities in the Republic of Croatia.  

For all other information please contact us:

  •  via the form Pišite nam (Write to us) https://pisitenam.porezna-uprava.hr/ for questions relating to tax matters and tax procedure, ePorezna, and if you want to report a tax offence or submit compliments/complaints on the work of Tax Administration officials. 

  • via Call Centre of the Tax Administration (https://www.porezna-uprava.hr/pozivni_centar/Stranice/default.aspx) during business days from 8:00 a.m. until 3:00 p.m. for citizens' inquiries in relation to tax reliefs, exemptions and tax-deductible expenditures for citizens, fiscalisation and support in the use of electronic services 

  • competent branch office or regional office of the Tax Administration for information related to personal tax status or specific tax procedure (ADDRESS BOOK) 

Obligations of citizens and taxpayers when submitting inquiries and requests to the Tax Administration:

  • When making an inquiry, it is necessary to submit a valid OIB (Personal Identification Number) or present yourself with a personal identification document in accordance with the Tax Administration Act

  • Send a clear, specific and precise inquiry that will contain all the necessary information.

*NOTE: Citizens are not provided with information relating to the tax procedure via e-mail because it is not possible to undeniably establish the identity of the person sending the inquiry/request, and the inquiries are answered in general, based on the applicable regulations of the Republic of Croatia.

Requests regarding personal tax status or specific tax procedure are received and resolved both through the Single Portal of the Tax Administration ePorezna and through mobile application mPorezna by logging into the eCitizens digital portal by identifying users with credentials where it is possible to undeniably establish the identity of the applicant.

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